reopening on July 23.

reopening on July 23.

Shop Policy

♡ What are your stickers made out of?

Stickers are printed on white, matte, non-removable sticker paper. Stickers are printed with an inkjet printer and are not waterproof. All stickers come pre-cut, they are kiss cut and ready to peel and use! 

♡ How long is your current processing time?

5-10 business days, please include that this does not include delivery time.

♡ How much is shipping to ______?

Please add to your cart to calculate shipping.

♡ What type of shipping do you offer? How long does it take?

We currently offer two types for both international and domestic:

  • Domestic Orders (United States)
    • First Class:
      • 5-10 business days delivery time
      • comes with tracking
    • Priority Mail:
      • 3-5 business days delivery time
      • comes with tracking and insurance up to $50.
  • International Orders
    • Standard Mail:
      • 3-8 weeks delivery time
      • includes tracking but not delivery confirmation -- tracking usually stops working once arrived in destination country
      • orders using this service go through a service facility to be shipped in batches to destination country
    • First Class Package:
      • 1-4 weeks delivery time
      • includes tracking and delivery confirmation in most countries
      • goes to straight to destination country. 
    • Express Mail International:
      • around 1 week delivery (depends on destination)
      • includes tracking, delivery confirmation, insurance and signature confirmation
      • we use DHL for this service, not the local post office.

    Other Shop Policy

    ♡ Lost Mail
    If it has been over 3 weeks (domestic) or 8 weeks (international) from your shipment confirmed date, please contact us to see if we can do anything.

    Please note, PAPERKUMACO is NOT responsible for lost mail. Once your item has been marked as shipped, we no longer can control it and it is the post office's responsibility. By making a purchase with our shop, you acknowledge this risk.

    ♡ Customs Fees etc.

    The buyer is responsible for paying any local customs, taxes or fees to receive package. We will not ship any international orders without a customs form.

    ♡ Returned mail
    Please note, if your mail is returned to us, we will require a re-payment of shipping fees to resend to you. If not, we will provide a refund with a 20% restocking fee (please note shipping costs cannot be refunded). 

    ♡ Refund/ Cancellations

    Please note we do not allow any refund/ cancellations once your order has been placed. All sales are final.

    ♡ Problems with your order

    You have 3 business days upon receiving your items to report anything wrong with the products. Once that 3 business day passes, we can no longer help you solve any issues with the products. Please note that we will go off what the tracking says for delivery date.

     

     All sales are final. We reserve the right to refuse anyone for any reason at any time.